How do I deactivate Find My iPhone before returning my device?
You must deactivate Find My iPhone before returning a device with us.
Why do I need to deactivate find my phone?
Before returning your iOS device, you must deactivate Find My iPhone and erase the content on the device via your settings. When you erase the content on your device, Find My iPhone and Activation Lock are also turned off. This is done to transform the ownership of your device, back into our hands.
How do I deactivate Find My iPhone?
On your iPhone:
- Go to Settings
- Tap General
- Tap Reset
- Tap Erase All Content and Settings
If your device is faulty, or has already been returned to Mobile Reborn, you can turn Find My iPhone off via your computer:
- Visit https://www.icloud.com/find
- Sign in with your Apple ID
- Select your device then Erase Phone
An alternative method to the above:
- Visit https://www.icloud.com/find
- Sign in with your Apple ID
- Select all devices and find the device you wish to remove (this will show as Offline)
- Select the device and then Remove From Account